Additional Fees for Irregular Packages
* Packages dimension is restricted to length + width x 2 + height x 2 less than 130 inches，and longest side less than 108 inches
* Please avoid below weight and size. There will be significant fees for oversize packages, and some oversize packages are not shippable. Please use actual price quoted.
- Weight equal or over 70 lbs
- Longest side equal or over 48 inches
- The second longest side equal or over 30 inches
- Irregular non-rectangular packages (such as luggage, bags, wood boards, and other irregular shapes).
- Shipments with declared value over $2500
- Destination address in out-of-delivery area；Please see international air shipping out-of-delivery chart to find if the address is in out-of-delivery area -->
Rush Shipments (Same Day or Next Day Pickup):
* Before a pickup appointment can be made, payments (both shipping fees and deposit) must be paid in full and payments must be cleared by the bank.
* If packages need to be picked up on the same day or next day, the customer is to pay both the shipping fees and deposit by credit card (there will be a 6% fee).
Other things to note:
- Before your package is picked up, please take photos of the boxes and their contents.
- After sticking the labels on the boxes, please use a Sharpie to write down the tracking number on the boxes.
- Please write down the receiver’s name, address, and phone number in the destination nation’s official language.
- Full refund will ONLY be issued if the request is made within 24 hours AND before we send you shipping labels. If we have sent you the shipping labels, even if the request is made within 24 hours of confirmation, a full refund will NOT be issued.
- Once we have sent you the shipping labels or after 24 hrs, we will charge a $50 processing fee.
- Under all other conditions, there will be no refund, but you could use the credits up to 6 months.
- U.S to Canada shipping takes about 2-4 business days. However, custom clearance could delay shipment
- We will provide Tracking Information，so you can track the packages. We do not guarantee arrival time of your packages. If you are in a rush, please take the items with you when you travel. We will not be responsible for any fees incurred due to shipping delays.
Custom Clearance Documents
* Please sign all documents, and mail or hand the documents to the carrier.
- When shipping personal effects to Canada, please make sure you declare your packages at the very first entry point (airport, port, bus stop, border station, or other entry points). We will not be held responsible for problems resulting from your failure to declare packages.(Sample)
- Please note that in cases of customs clearance delay, 4 business days after arrival at the port, there will be storage fees. Please clear customs as soon as possible to avoid storage fees. We will not be responsible for storage fees, as these fees are not part of the shipping fee.
- Charlene Transport will use reputable third party carriers to ship (such as DHL, FedEx, UPS, EVA, China Air, AAE, and others) and provide discounted rates for these carriers. However, every country has its own customs regulations, and Charlene Transport is not a custom broker. Please work with the third party carrier with any importation and documentation issues. Charlene Transport will not be able to work with any carrier offices that are outside of the USA in cases of delays caused by custom clearance. Please understand that customers will have to be responsible in contacting third party carrier for delays caused by custom issues and for any duties.